When you contact us over the phone our experienced administrators will ask what you need help with. This is so that you can receive the best and most appropriate level of care.
All members of staff are strictly bound by the NHS code of confidentiality so you can discuss your needs with them in complete confidence.
Please note that to book an appointment you must already be an existing Compass Medical Practice patient. You cannot self-refer to join the practice.
Your appointment may be virtual or face to face, depending upon your assessed clinical needs.
If you need a face-to-face appointment, this will take place in a clinical location, near to your home. This appointment may be within the Compass Medical Practice mobile unit, at a location agreed with you.
Arriving at your appointment
When you arrive at your appointment, our professional Patient Liaison Officers will be there to welcome you. It is standard protocol that the clinical team at Compass Medical Practice are accompanied by at least one Patient Liaison Officer at face-to-face appointments.
If you would like a chaperone at your appointment, please notify Compass Medical Practice in advance.
After your appointment
After your appointment, you will be contacted by the practice to provide feedback on your experience.
What to do when we’re closed
Call to NHS 111: They are free from both landlines and mobile phones. It is fast, easy and available 24 hours a day, 365 days a year. This service is there for when you need medical help fast and it will not wait until the surgery is open, but it is not an emergency.
999 Call: For immediate and life-threatening emergencies